Refund & Rescheduling Policy

Last updated: October 2026

Rescheduling

• Free rescheduling up to 24 hours before your session, using the link in your booking email.
• Rescheduling within 24 hours is possible once, at my discretion and subject to availability.

Cancellations

• More than 48 hours before your session: full refund.
• 24–48 hours before: 50% refund, or a free reschedule.
• Less than 24 hours before, or no-show: no refund.

Technical problems

• If the session can't go ahead because of a problem on my side, you choose: a free reschedule or a full refund.
• If it can't go ahead because of a problem on your side (connection, device, location), we'll try to fix it on the call. If that isn't possible, you can reschedule once for free.
• If part of a session is lost to technical issues, we'll make up the time at a new date.

After delivery

Because each session is a custom creative service, refunds are not offered once images have been delivered. If something isn't right, tell me within 7 days of delivery and I'll do my best to fix it with re-edits.

Store items

• Digital products (such as guides) are non-refundable once downloaded.
• Prints that arrive damaged or faulty will be replaced. Contact me within 14 days of delivery with a photo of the issue.
• Gift cards are valid for 12 months and are non-refundable.

Memberships

You can cancel your membership at any time. It stays active until the end of the period you've paid for. Partial months are not refunded.

Contact

hello@thevirtualsessions.com